Pawan Mitra

    About Me

    Education

    MBA 2014

    Sikkim Manipal University

    Operation Management

    BBA 2011

    Madurai Kamaraj University

    Business Administration

    Hotel Management 2006

    SBIHM

    Diploma In Hotel Management Catering Technology & Applied Nutrition

    Work & Experience

    Front Office Manager

    Hotel Dynasty

    10/15/2019

    An hotelier with an energy to lead a team and create a well balanced motivational environment that leads to high quality service and standards Dedicated professional attitude with excellent communication skills Responsible, dependable, self-starter, enthusiastic, and a quick learner Extensive knowledge of luxury guests expectations and interactions  A business acumen that applies company goals and achieve financial results Hired, trained & held accountable all Front Office staff members.  Practice and model the experience process to ensure exceptional guest service is delivered.  Overseeing the training of all Front Office, Night Audit, PBX, Concierge and Bell Staff, Limousine Services, Airport Greeters, Valet Parking, Guest Relations & Duty Managers  Motivate staff members through incentive programs, Coach & counsel staff members as needed to ensure adherence to standards Monitor.  Control payroll and other Rooms Division expenses Review schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings  Develop and maintain open lines of communication within the department and with other departments  Within the hotel Hosting monthly departmental meetings for all Front Office Areas Attend daily Executive meeting  Implement revenue management operations, procedures and best practices. Identify new revenue opportunities. Provide daily, weekly and monthly reporting. Optimize and expand distribution partnerships.

    Assistant Manager Front Office

    Armed Forces Officers Club & Hotel

    08/01/2017 - 04/30/2019

    Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by management.  Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.  Financial Performance (Up selling, Room Revenue, Operation Auditing, Supervises the management of debtors).  Prepare monthly and daily revenue report and circulate to all HOD's and room revenue and occupancy forecast take action on rate strategies.  Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR  Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

    Duty Manager

    Armed Forces Officers Club & Hotel

    11/01/2015 - 07/31/2017

     Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.  Oversee and supervises guest arrivals and departures with the front office executive and duty managers.  Provide high level of customer service and maintain a high profile in the day to day front office operations.  Showing Initiative, Problem Solving, Staff Training, Team Leading.

    Portfolio

    Skills

    Customer Relationship, Operations, Team Management & Leadership, Coordination skills, Budgetary & Cost Optimization

    Awards

    Revenue Management

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